Return & Quality Guarantee

Order Cancellation

• Orders can be canceled within 24 hours after purchase if the order status is “Pending Production.”

• Once production has started or the order has been shipped, cancellation is no longer possible.

• Approved cancellations will be refunded to the original payment method within 5–7 business days.

Return Eligibility

• Returns must be requested within 7 calendar days after delivery (based on tracking information).
• Eligible return reasons include:

• Incorrect size
• Manufacturing defects
• incorrect name or number
• Items damaged during shipping (original packaging must be kept)
• Please note that slight color differences or 1–2 cm manual measurement differences are considered normal.

Non-Returnable Items

• Customized or personalized items (including printed names, numbers, or patches)

• Items marked as Final Sale

• Worn, washed, or altered products

• Items missing original tags, packaging, or accessories

Return Requirements

Returned items must meet all of the following conditions:

• Unworn, unused, and in original condition

• Original packaging and security tags intact

• All accessories included

• Returned in a sturdy shipping box

• Must include an approved RMA (Return Authorization Number)

• Cash-on-delivery (COD) or untracked returns will not be accepted

Return Process

Step 1: Contact Customer Service

Please email footyprokit@163.com with:

• Order number

• Reason for return

• At least 4 clear photos (overall product, defect/issue, size label, packaging)

Requests are usually reviewed within 24 hours.

Step 2: Prepare Return Documents

• Print and include the return authorization form provided by customer service

• Complete three copies of the commercial invoice, marked as
  “Returned Goods – No Commercial Value”

• Place documents in a waterproof pouch attached to the outside of the package

Step 3: Ship the Return

• Use a trackable shipping service (DHL, FedEx, etc.)

• Return shipping costs and risks are the responsibility of the customer

• Send the tracking number to customer service after shipment

Step 4: Inspection & Refund

• Items will be inspected within 3–5 business days after arrival

• Approved returns will be refunded to the original payment method
  (coupon or promotional discounts are non-refundable)

• If the return does not meet requirements, the item may be returned or destroyed after confirmation

Additional Notes

• International returns may incur customs duties or taxes, which are the buyer’s responsibility

• PayPal refunds may require the original transaction ID

• Bulk orders (10+ items) may require a separate return agreement

• Disputed orders will be held until resolved

• Fraudulent return activity may result in account restrictions or blacklisting